In her letter, Ms. Ngan shared the anxious and emotional period her family went through as her daughter faced a serious illness. However, the 10 days of treatment in Room 305 became a warm and comforting memory, thanks to the dedication of the medical team. The family expressed special gratitude to:

Dr. Thieu Thi Hang, the physician directly in charge of treatment, along with the team of doctors, nurses, and staff: Dr. Hoa, Mr. Phuong, Ms. Thai A, Ms. Huong, Ms. Hien B, Mr. Linh C, Ms. Giang, Ms. Duy, Ms. Thuong, Mr. Sang, Ms. Ngat, Ms. Huyen, and orderly Thu Kiem.

Ms. Ngan wrote emotionally: “Every time we met, we were greeted with warm smiles and gentle words of care. In a place where one might expect only the suffering caused by serious illness, there were also moments that gave patients renewed strength.”

Through simple gestures of kindness, compassionate eyes, and attentive care, the medical staff helped both the patient and her family feel more confident on their journey battling illness. On behalf of her family, Ms. Ngan extended her best wishes for health and happiness to the healthcare workers, so they may continue their noble mission of saving lives.

Though simple, her heartfelt words carry profound appreciation and serve as a powerful source of motivation for the staff of Bach Mai Hospital to remain steadfast in their calling.