In his letter, Mr. Pho emotionally recalled his treatment journey: "I suffered from neuralgia caused by shingles. I was treated at a provincial hospital but did not recover. Later, I came to Bach Mai Hospital for examination and was referred by the outpatient clinic to the Dermatology and Burns Department for treatment."

Unforgettable impressions of compassion and medical ethics

Warm reception: From the very first encounter, Mr. Pho felt the enthusiasm and friendliness of the doctors and medical staff, who kindly guided him to the department.

A professional treatment environment: He expressed great reassurance upon seeing that the patient rooms were clean, well-organized, and fully equipped with modern amenities such as air conditioning, fans, and televisions.

Professional expertise and caring attitude: Mr. Pho extended his sincere gratitude to Dr. Tran Thai Son (Head of the Department), Dr. Hang, and the entire team of doctors and nurses who were always dedicated, attentive, and cheerful in guiding and caring for patients throughout the treatment process.

After a period of strictly following hospital regulations and the prescribed treatment regimen, Mr. Pho’s health improved and stabilized, and he was discharged from the hospital. Before leaving to celebrate the Lunar New Year with his family, he left behind his heartfelt wishes:

"As the Lunar New Year approaches, I would like to extend my best wishes to the doctors and their families for a joyful, warm, and happy Spring in 2026."

These simple yet sincere words of gratitude from Mr. Pho are perhaps the most meaningful New Year’s gift for the dedicated doctors and medical staff of Bach Mai Hospital.