Instead of queuing from early morning, patients can now simply scan a QR code at the kiosk to verify their information and print their medical slip within seconds, then proceed directly to the consultation room at their scheduled time. This streamlined process significantly reduces waiting time and offers a more proactive, convenient, and civilized healthcare experience.

The “Green Lane” Experience: Fast – Transparent – On Time

With the goal of helping patients access leading specialists without prolonged waiting, the hospital has established a dedicated priority pathway for users of the Bach Mai Care app. Rather than arriving in the middle of the night and lining up from 3–4 a.m. as in the past, app users can now enjoy a seamless priority journey:

Rapid verification: No need to queue at registration counters. Patients can go straight to kiosks labeled “Ticket Printing (Bach Mai Care App),” scan the QR code on their phones, and print their medical slips within seconds.

Dedicated support: Staff are always available to assist patients using the app-based system.
Seamless navigation: Clearly organized signage enables patients to move directly to consultation rooms, ensuring transparency and fairness in accordance with scheduled appointment times.

Ticket printing station for patients who have booked appointments via the Bach Mai Care – Personal Health Record app

Electronic Medical Records: The Key to Paperless Healthcare

Bach Mai Hospital’s end-to-end digitalization helps eliminate cumbersome paperwork:

For returning patients: Prescriptions, test results, and imaging records are fully synchronized in the electronic medical record system. Doctors can quickly access medical histories, allowing patients to attend appointments without carrying physical documents while maintaining accuracy.

For first-time visitors: All medical data from the initial visit are digitized and securely stored, forming a smart, safe, and accessible personal health record anytime, anywhere.

How to Become a “Smart Healthcare User”

1. Install the Bach Mai Care Health Assistant

Download the app by searching “Bach Mai Care – Personal Health Record” on the App Store or Google Play.
Register using your phone number and verify via OTP.
Note: Logging in via VNeID is recommended for automatic data standardization, ensuring smoother QR code scanning at kiosks.

2. Book an Appointment in “60 Seconds”

Select a profile: Choose yourself or add family members (parents, children).

Choose specialty: Select the desired department or doctor.

Confirm appointment: Pick a date and time slot (afternoon appointments are recommended for faster service and a more comfortable environment).

Step-by-step guide to downloading the Bach Mai Care - Personal Health Record app at home.

🛑 Notice from Bach Mai Hospital

Bach Mai Hospital affirms that it does NOT require advance payment transfers for medical services under any circumstances. Official information is only published on the website bachmai.gov.vn and verified (blue-tick) fanpages. Patients are advised to stay vigilant against fraudulent groups to protect their rights.

Proactively using the app not only saves time for patients but also enables the hospital to provide more attentive reception and enhance the overall quality of care.

BACH MAI HOSPITAL – PIONEERING DIGITAL TRANSFORMATION, DEDICATED TO PATIENT CARE!